We're glad you're trying to get in touch with us! Do you have a question about your package? First, read our FAQ below, which contains the most frequently asked questions. Can't find an answer? Then you can contact us at any time at the bottom of this page
1. Where is my package?
After placing your order, it takes an average of 1-2 business days to process it, and 4-6 business days for your order to be delivered to Switzerland, Germany, Austria or Denmark, the United States of America, or Singapore. If these days have passed, please contact our customer service.
2. Where can I find my Track & Trace code?
Once your order has shipped, you will automatically receive a Track & Trace code. Also check your spam folder; sometimes our emails end up there. Please note that it may take a while for your Track & Trace link to become active.
3.How can I track my order?
You can track your order using the Track & Trace number you received by email. Enter the Track & Trace number on our Track & Trace page to see the status of your delivery. You can do this on this page.
4. I am not satisfied with my package.
Visit our page for Exchanges and Returns to return your package.
If you cannot find an answer to your question, you can of course contact us at any time:
Email: info@zorvini.com
