If you are not 100% satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Please contact us at info@zorvini.com for a return address. Please note that the customer is responsible for all return costs.
Return policy
- All items must be returned in their original saleable condition,
- unworn, unwashed or unaltered, with all tags still attached.
- All items must be returned with their original packaging.
- All items must be returned in one package.
- Returns must use the same service as the original delivery.
- Custom items cannot be returned.
Return defective or incorrect items
To return damaged or incorrect items, please follow these steps:
(1) Contact our customer service team by email info@zorvini.com (2) Provide a photo along with a description of the damaged or incorrect item and the order number associated with that item.
Once we receive your email and assess the damage, we will contact you to determine the desired outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
Returns:
If the size is not right or you would like to change the color, you can return this item. However, you must cover the shipping costs.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging or have the company tag attached.
To complete your return, we require a receipt or proof of purchase.
When returning an item:
Please make sure your return package is clearly marked as a return (by checking the box on the postal service form). The total value of the returned items must also be included.
Damaged and defective products:
We recommend checking all packaging you receive for defects. If your item is damaged or defective, please contact us immediately and we will work with you. Damaged or defective items will be replaced.
Refunds (if applicable):
Once your return has been received and inspected, we will email you to let you know that we have received it. We will also inform you whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Original shipping costs are not included in your refund.
Late or missing refunds (if applicable):
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially posted. Next, contact your bank. There is often a processing period before a refund is posted.
If you have done all of this and still have not received your refund, please contact us.
How much do customers pay for return shipping?
As a customer, you are responsible for the cost of return shipping. Orders are shipped from Asia to the consumer, and the consumer is also responsible for returning them to our central warehouse in Asia. Return shipping costs are generally between €20 and €40 per return, depending on the package size. We do not charge a restocking fee.
Return form:
To receive the return form, email info@zorvini.com
